Frequently Asked Questions
At Aroma Auto, we want to ensure you have the best experience with our products. Below, we’ve compiled answers to some of the most frequently asked questions. If you can’t find what you’re looking for, feel free to reach out to us directly — we’re always happy to help!
Product Questions
How do I use the diffuser?
Simply clip the diffuser onto your car’s air vent, add a few drops of your favourite essential oil or perfume to the cotton core, and adjust the fragrance intensity using the rotating control.
Which oils and fragrances are compatible?
Our diffusers are compatible with all essential oils and alcohol-based perfumes, allowing you to create a personalised scent experience.
How often should I replace the cores?
Our cotton cores typically last 2–4 weeks, depending on usage and the type of oil or perfume applied. Replace them as the absorption of the oils reduces to maintain optimal fragrance.
Shipping & Orders
How long does shipping take?
Standard shipping typically takes 3-7 business days. Expedited shipping options are available at checkout for faster delivery.
Do you ship internationally?
Yes, we ship worldwide! Shipping fees and delivery times may vary based on your location.
Can I track my order?
Absolutely. Once your order ships, you’ll receive a tracking number via email to monitor its progress.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of purchase for unused and unopened products. Please visit our Returns Policy for more details.
My product arrived damaged, what should I do?
We’re sorry to hear that! Contact us within 30 days with your order details and photos of the damaged item, and we’ll arrange a replacement or refund.
Care & Maintenance
How do I clean the diffuser?
Wipe the exterior with a damp cloth. For the refill sticks, replace them as needed to maintain optimal performance. Avoid submerging the diffuser in water.
Will the diffuser damage my car vents?
No. Our diffusers feature silicone-wrapped clips to prevent scratches and ensure a secure fit.
General Questions
Can the diffusers be used outside of a car?
Definitely! Our diffusers are versatile and can be used in your home, office, or any small space where you’d like to enjoy a pleasant aroma.
Do you offer gift wrapping?
While we do not offer exclusive gift wrapping, all our products come thoughtfully packaged and make excellent gifts.